Supervisor (Maple Grove)

Manille, Philippines · Posted 22 days ago

Job details

Location: Manille, Philippines

Description

Position: Supervisor Purpose/ Mission Contributes to store profitability by: • Ensuring KPI’s for a defined area within a store are met or exceeded • Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience • Supervising and coaching team within a defined area of responsibility Accountabilities Primary Responsibility • Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations • Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility • Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model • Actively supervises and coordinates his/her team to ensure all customers receive service • Understands customer expectations and coaches his/her team to meet or exceed them at all times • Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility • Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge • Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility • Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility • Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment • Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures • Minimizes loss by implementing, monitoring and tracking all loss prevention procedures • Supports the recruitment, on-boarding, training and development of the store team • Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance • Actively collaborates and shares best practices to drive store team performance • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance Compliances • To observe both global and local policies and procedures in all dealings; • Support APAC changes and directions; • Perform other tasks as may be assigned from time to time Professional background/ Experience: • Functional : Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills • Industry: Preferably in apparel/ fashion/ FW or FMCG Retail • Language Skills: Good command in oral and written English & Filipino

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